Our end of financial year issue would not be complete without the inclusion of our Consumer Finance Awards.
There were no consecutive wins in the big three categories this year: Bank of the Year 2012, Credit Union of the Year and Building Society of the Year.
This reinforces the notion that you should never just assume that you are banking with the best.
Consumer satisfaction also played a big part in these categories, with Money for the first time teaming with Roy Morgan research.
Products, features and pricing all change, so don’t become complacent.
Other hotly contested categories include Home Lender of the Year, Money Minder of the Year and Credit Card Issuer of the Year.
Bank of the Year: ANZ
Building Society of the Year: Newcastle Permanent
Credit Union of the Year: Community CPS Australia
Home Lender of the Year: ANZ
Business Bank of the Year: CBA
Money Minder of the Year: Bankwest
Non-bank Lender of the Year: State Custodians Mortgage Company
Margin Lender of the Year: CommSec
Personal Lender of the Year: Horizon Credit Union
Socially Responsible Institution of the Year: NAB (listed), bankmecu (unlisted)
Credit Card Issuer of the Year: Bankwest
Insurer of the Year: AAMI
Banking Website of the Year: CBA